Refund policy

At ashmiraa.com, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer refunds under specific conditions. Please read our policy below:

Eligibility for Refunds

Refunds are applicable in the following cases:

A. Defective Products: If the product has a manufacturing defect or damage.

B. Wrong Product Delivered: If the delivered item is of a different size, different color , or the wrong product.

C. Transit Damage: If the product is damaged during shipping (must provide proof of damage).

To qualify for a refund:

The item must be unused, unwashed, and in original packaging with tags intact.
The refund request must be raised within 7 Business days of receiving the product.

Non-Refundable Items

Refunds will not be provided for:

Customized or made-to-order products.
Sale or clearance items.
Items with minor color, texture, or weaving variations inherent to handcrafted or handwoven garments.
Items returned in a used, damaged, or altered state.

How to Request a Refund

Submit a Request:
- Email us at info@ashmiraa.com or contact us through our website within 24 hours of receiving the product.
- Provide the order ID and clear photos/videos of the issue.
Approval Process:
- Our team will review your request and respond within 2-3 business days.
- If approved, we will provide instructions for returning the item.

Refund Processing

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-14 business days to your original payment method.
For COD (Cash on Delivery) orders, refunds will be issued via store credit or a bank transfer (details will be collected).

Important Notes

Refund timelines may vary depending on payment providers or banking institutions.
Items returned without prior approval will not be eligible for refunds.

For any questions or assistance, please contact us at info@ashmiraa.com.

Thank you for shopping with ashmiraa.com. We value your trust and aim to make your experience seamless and enjoyable.