At ashmiraa.com, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer refunds under specific conditions. Please read our policy below:
Eligibility for Refunds
Refunds are applicable in the following cases:
A. Defective Products: If the product has a manufacturing defect or damage.
B. Wrong Product Delivered: If the delivered item is of a different size, different color , or the wrong product.
C. Transit Damage: If the product is damaged during shipping (must provide proof of damage).
To qualify for a refund:
- The item must be unused, unwashed, and in original packaging with tags intact.
- The refund request must be raised within 7 Business days of receiving the product.
Non-Refundable Items
Refunds will not be provided for:
- Customized or made-to-order products.
- Sale or clearance items.
- Items with minor color, texture, or weaving variations inherent to handcrafted or handwoven garments.
- Items returned in a used, damaged, or altered state.
How to Request a Refund
- Submit a Request:
- Email us at info@ashmiraa.com or contact us through our website within 24 hours of receiving the product.
- Provide the order ID and clear photos/videos of the issue.
- Approval Process:
- Our team will review your request and respond within 2-3 business days.
- If approved, we will provide instructions for returning the item.
Refund Processing
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-14 business days to your original payment method.
- For COD (Cash on Delivery) orders, refunds will be issued via store credit or a bank transfer (details will be collected).
Important Notes
- Refund timelines may vary depending on payment providers or banking institutions.
- Items returned without prior approval will not be eligible for refunds.
For any questions or assistance, please contact us at info@ashmiraa.com.
- Thank you for shopping with ashmiraa.com. We value your trust and aim to make your experience seamless and enjoyable.
