Welcome to “Ashmiraa”! By accessing or using our website https://ashmiraa.com, you agree to comply with the following terms and conditions. Please read them carefully before using our services or making a purchase.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. 

These Terms constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries guidelines) Rules, 2011 thereunder, as amended from time to time.

 

     1. GENERAL 

• These Terms and Conditions govern your use of our website and services in accordance with the applicable laws of India.
• By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to these terms.
• We reserve the right to modify these terms at any time without prior notice. Changes will be effective immediately upon posting on our website.

 

1. INTELLECTUAL PROPERTY RIGHTS  

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). 

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

1. USER REGISTRATION 

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. 

1. PRODUCTS 

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to 

 

availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change

1. PAYMENTS AND PURCHASE 

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in I. 

 

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. 

 

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or 

cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or 

 dealers, resellers, or distributors. 

1.  Shipping & Delivery

• We aim to process and ship orders within [1 to 7] business days.
• Delivery times vary based on location and shipping method chosen at checkout.
• If a product is lost in transit, we will investigate with the shipping provider before issuing a replacement or refund. 

1. Product Availability & Refunds

• If a product is not shipped due to any reason after an order is placed, the amount will be refunded to the buyer’s original payment method or credited to their Ashmiraa.com wallet, as per the buyer’s preference.

1. Liability & Disputes

• Ashmiraa.com is not responsible for delays, errors, or losses caused by third-party shipping carriers.
• In case of disputes, we encourage customers to contact our support team first to seek resolution at info@ashmiraa.com or via our website at https://ashmiraa.com.
• Any disputes arising from these terms will be governed by the laws of India, in compliance with the Indian IT Act and Consumer Protection Act.

 

1. PRIVACY POLICY.

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in India . If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in India, then through your continued use of the Services, you are transferring your data to India a, and you expressly consent to have your data transferred to and processed in India . Please read our privacy police on the Website.

 

1. Refund Policy

At ashmiraa.com, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer refunds under specific conditions. Please read our policy below:

Eligibility for Refunds

Refunds are applicable in the following cases:

A. Defective Products: If the product has a manufacturing defect or damage.

B. Wrong Product Delivered: If the delivered item is of a different size,  different color , or the wrong product.

      C. Transit Damage: If the product is damaged during shipping (must provide proof of damage).

To qualify for a refund:

• The item must be unused, unwashed, and in original packaging with tags intact.
• The refund request must be raised within 7 Business days of receiving the product.

 

Non-Refundable Items

Refunds will not be provided for:

• Customized or made-to-order products.
• Sale or clearance items.
• Items with minor color, texture, or weaving variations inherent to handcrafted or handwoven garments.
• Items returned in a used, damaged, or altered state.

 

How to Request a Refund

1. Submit a Request:
   • Email us at info@ashmiraa.com or contact us through our website within 24 hours of receiving the product.
   • Provide the order ID and clear photos/videos of the issue.
2. Approval Process:
   • Our team will review your request and respond within 2-3 business days.
   • If approved, we will provide instructions for returning the item.

 

Refund Processing

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-14 business days to your original payment method.
• For COD (Cash on Delivery) orders, refunds will be issued via store credit or a bank transfer (details will be collected).

 

Important Notes

• Refund timelines may vary depending on payment providers or banking institutions.
• Items returned without prior approval will not be eligible for refunds.

 

For any questions or assistance, please contact us at [info@ashmiraa.com].

Thank you for shopping with ashmiraa.com. We value your trust and aim to make your experience seamless and enjoyable.

1. Return Policy

At ashmiraa.com, we want you to love what you’ve ordered! If something isn’t quite right, we’re here to help. Please read our return policy carefully to understand the terms and process:

 

Eligibility for Returns

Returns are accepted under the following conditions:

I.The item must be:

• Unworn, unused, and unwashed.
• It is in its original condition with all tags and packaging intact.

II.The return request must be initiated within 7 Days of delivery.

III. Returns are only applicable for:

• Defective or damaged products.
• Wrong items delivered e.g., incorrect size, color, or design.
• Items that do not match the description on the website.

 

Non-Returnable Items

We do not accept return for:

• Customized or made-to-order products.
• Items purchased during a sale or promotional period.
• Items with minor color, texture, or weaving variations typical of handcrafted or handwoven products.

 

How to Initiate a Return

1. Submit a Request:
   • Email us at info@ashmiraa.com or fill out the return request form on our website.
   • Provide your order ID and attach clear photos/videos of the item and the issue.
2. Approval Process:
   • Our team will review your request within 2-3 business days and notify you of the status.
   • Once approved, you will receive instructions on how to return the item.

 

Return Process and Refund Options

1. Inspection:
   • Once we receive the returned item, it will be inspected to confirm eligibility.
   • If the return is rejected due to damage or signs of use, the item will be returned to you.
2. Refund Options:
   • Exchange: Replace the item with a new one (if stock is available).
   • Store Credit: Receive store credit for the value of the item.
   • Refund: Refund to the original payment method processed within 7-14 business days.

 

Important Notes

• Refund processing times may vary based on your payment provider or banking institution.

 

For questions or assistance, feel free to contact us at info@ashmiraa.com.

Thank you for shopping with ashmiraa.com. We’re committed to ensuring a seamless shopping experience for you.

1. Cancellation Policy

At [ashmiraa.com], we understand that plans change. Our cancellation policy is designed to provide flexibility while ensuring smooth order processing. Please review the details below:

 

Order Cancellations

1. Before Shipping:
   • Orders can be canceled before the product is confirmed for shipping.
   • To cancel, email us at [info@ashmiraa.com] or through website [ashmiraa.com].
   • Full refunds will be issued for orders canceled within this period.
2. After Shipping:
   • Once the order has been shipped, cancellations are not allowed.
   • You can initiate a return request after receiving the product if eligible under our return policy.

 

Cancellation for Customized or Pre-Ordered Items

• Customized or made-to-order items cannot be cancelled once the order has been confirmed.
• Pre-ordered items are eligible for cancellation within [ 24 hours] of placing the order.

 

Refunds for Cancelled Orders

• Approved cancellations will be refunded to the original payment method within [ 7-14 business days].
• For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer.

 

Important Notes

• Cancellation requests must be made through official channels (email or website).
• Orders placed during sales, promotions, or with discount codes are non-cancellable.
• Delays in shipping due to unforeseen circumstances are not eligible for cancellations.

 

If you have any questions or need assistance, please contact us at [info@ashmiraa.com].

Thank you for choosing ashmiraa.com! We appreciate your trust and support.

1. Ashmiraa.com Sellers' Terms and Conditions

Welcome to Ashmiraa.com! These Sellers' Terms and Conditions govern your use of our platform as a seller. By registering as a seller, you agree to comply with these terms. If you do not agree, please do not use our services. These terms align with all applicable Indian IT acts, consumer protection laws, and our privacy policy.

 

A. Seller Registration & Eligibility

• Sellers must provide accurate business and contact information.
• All sellers must comply with applicable business regulations and taxation laws.
• Ashmiraa.com reserves the right to approve or reject seller registrations at its discretion.

B . Product Listings & Compliance

• Sellers are responsible for ensuring their listings are accurate and comply with all legal requirements.
• Products listed must be genuine, legally permissible, and meet quality standards.
• Misrepresentation of products may lead to penalties, removal of listings, or account suspension.

C. Orders & Fulfilment

• Sellers must fulfil orders promptly and adhere to shipping timelines.
• Any delay or cancellation of orders by the seller must be communicated to the buyer and Ashmiraa.com immediately.
• If a product is out of stock, the seller must update the listing to prevent orders from being placed.

D. Shipping & Returns

• Sellers are responsible for packing and shipping products in a secure manner.
• If a customer returns a product due to defects, damage, or incorrect delivery, the seller will bear the return shipping cost.
• If a customer returns a product due to preference change, the return policy will follow Ashmiraa.com’s standard return process.

F. Payments & Fees

• Ashmiraa.com will process seller payouts after successful order completion, subject to applicable fees.
• Sellers are responsible for any applicable taxes and must comply with GST or other relevant tax regulations.
• Payment settlements will be made within 7 Business] days of order completion.

G. Seller Responsibilities & Liabilities

• Sellers must ensure product quality and authenticity.
• Ashmiraa.com is not liable for disputes arising from seller misconduct, product issues, or failure to comply with applicable laws.
• Any violation of terms may lead to suspension or termination of the seller’s account.

H. Intellectual Property

• Sellers must have the right to sell listed products and must not infringe on trademarks, copyrights, or intellectual property rights.
• Any claims of IP violations will be investigated and may result in product removal or account suspension.

I. Dispute Resolution

• Sellers must cooperate with Ashmiraa.com in resolving buyer complaints and disputes.
• If a resolution cannot be reached, the matter will be subject to the jurisdiction of Indian courts as per consumer protection laws.

J. Amendments & Termination

• Ashmiraa.com reserves the right to update these terms at any time. Sellers will be notified of any significant changes.
• Failure to comply with these terms may result in account suspension or termination..

 

CONTACT US ASHMIRAA

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at :

Website- https://ashmiraa.com

Email Id- info@ashmiraa.com

Contact us : +91 8981343211