Return policy
At ashmiraa.com, we want you to love what you’ve ordered! If something isn’t quite right, we’re here to help. Please read our return policy carefully to understand the terms and process:
Eligibility for Returns
Returns are accepted under the following conditions:
I.The item must be:
- Unworn, unused, and unwashed.
- It is in its original condition with all tags and packaging intact.
II.The return request must be initiated within 7 Days of delivery.
III. Returns are only applicable for:
- Defective or damaged products.
- Wrong items delivered e.g., incorrect size, color, or design.
- Items that do not match the description on the website.
Non-Returnable Items we do not accept return for:
- Customized or made-to-order products.
- Items purchased during a sale or promotional period.
- Items with minor color, texture, or weaving variations typical of handcrafted or handwoven products.
How to Initiate a Return
- Submit a Request:
- Email us at info@ashmiraa.com or fill out the return request form on our website.
- Provide your order ID and attach clear photos/videos of the item and the issue.
- Approval Process:
- Our team will review your request within 2-3 business days and notify you of the status.
- Once approved, you will receive instructions on how to return the item.
Return Process and Refund Options
- Inspection:
- Once we receive the returned item, it will be inspected to confirm eligibility.
- If the return is rejected due to damage or signs of use, the item will be returned to you.
- Refund Options:
- Exchange: Replace the item with a new one (if stock is available).
- Store Credit: Receive store credit for the value of the item.
- Refund: Refund to the original payment method processed within 7-14 business days.
Important Notes
- Refund processing times may vary based on your payment provider or banking institution.
For questions or assistance, feel free to contact us at info@ashmiraa.com.
Thank you for shopping with ashmiraa.com. We’re committed to ensuring a seamless shopping experience for you.
Please note that ASHMIRAA reserves the right to modify or update the shipping policy at any time without prior notice. Any changes will be reflected on our website, and by continuing to use our services, you agree to be bound by the updated terms.
