With our simple return policy, you can quickly return or replace any product if it's damaged, defective, substantially different from what you ordered, or if any products or accessories are missing from the package.All products listed under a particular category may not have the same returns policy.The replacement/returns policy listed on the product page will take precedence over the general policy for all products.

Eligible Products for Return:

• Products listed as returnable on their respective product details page at ashmiraa.com are eligible for return. We encourage our customers to carefully review product descriptions before making a purchase. However, any product delivered in a physically damaged, defective, incomplete, or misrepresented condition is eligible for return, provided appropriate cause is mentioned during the return initiation.

Return Condition:

To return any product purchased via the Website or App, you must adhere to the guidelines listed below.

• Please ensure that products are returned in their original packaging, unused, and accompanied by the original price tags, labels, packing, barcodes, user manual, warranty card, invoices, accessories, freebies, and original boxes, as these are considered essential requirements for the return process.
• If the product is returned missing essential components, it will not be eligible for return and will be sent back to you. Ashmiraa retains the right to reject any returns that do not include all required components. 
•  It is essential to ensure that the return packages are securely and properly packaged to prevent any damage to the products while in transit.
•  In order to determine the legitimacy of the complaint or the return, the returned products shall be subject to a verification and quality check carried out by the sellers selling on the Ashmiraa.
• The refund must adhere to the return policy set by the seller or manufacturer of the product, if applicable.

Timelines to Follow:

• The timeline for initiating a return or exchange varies based on the product category and is typically within 0, 7, 15, 30, or 60 days from the Date of Purchase (DOP).

Additional Information:

• No further information is required to return an eligible order unless otherwise specified in the product category policy.
• Replacement requests are subject to availability from the same seller. If the exact product is unavailable, a refund will be issued.
• Neuimart.com reserves the right to suspend or terminate customer accounts found to misuse the return policy by excessive returns, cancellations, or refusal to accept placed orders.

We hope this policy clarifies any questions regarding returns and exchanges. Should you need assistance or have any inquiries, please don't hesitate to contact our customer service team.